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Frequently Asked Questions
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Here we aim to answer some of your most common questions... |
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Pricing Our aim is always to provide low prices across our entire range. If you find a better price on a like for like basis online, please let us know and we will try to match it. All price matches must be like for like products which are VAT and delivery inclusive, from a genuine VAT registered internet sales company, with goods available in stock. |
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Security Absolutely! Your credit card details are encrypted and processed by our secure servers, and we do not keep the card details. |
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Privacy Policy No, we would never pass on any of your personal details to anyone else. We will email you to confirm receipt of your order, inform you of dispatch of your goods and send out our monthly email newsletters. If you do not want to receive our newsletters informing you of new items in stock, competitions and special offers you can opt out of receiving them. |
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Learning The best way is to learn from another knitter, however there are books that will teach you the basics. We sell learn to knit books and kits on our website. On-line knitting forums can then be a superb source of help. There are also many useful free video links on the internet where you can watch demonstrations of different casting on techniques, knitting stitches, how to knit with specialist yarns, etc. As with all craft activities practice is the key. |
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Colours The colours of yarns shown on our website are for guidance only. They should be viewed along with the descriptive colour names given for each shade. We do our best to ensure that our images are accurate reproductions of our yarns. The settings of your monitor (brightness, contrast, colour settings) will influence the way the images appear on your screen. If the exact shade of the yarn is important, we recommend you buy a shade card so that you can examine a sample of the yarn before you order. We will happily refund the value of unused yarns returned to us if you are not happy with the colour, but we regret that we CANNOT refund the postage charges (unless we have made a packing error). ALWAYS order sufficient yarn to complete a project as there can be colour variation between dye lots/batches. If you do require a particular batch/lot when ordering yarn please type the number required into the information box during the checkout procedure. If that lot is available we will send it, otherwise a different batch will be supplied for you to examine for suitability. |
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Tension Most patterns will advise you to knit a tension square, stating the number of rows and stitches you should knit in stocking stitch, to produce a 10cm or 4" square. If you look for a yarn that matches the tension on your pattern then you know the garment should come out the correct size and shape. It is always best to knit a tension square in the yarn you intend to work with before starting any project. If your knitted square comes out too large, try repeating the tension square with needles half a size smaller, or increase your needle size if you knit tight and your tension square is too small. |
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Washing Always read the ball band of your yarn as it often provides washing and drying instructions. In general pure wool should be washed gently by hand, in lukewarm water, using a delicates or woollens hand washing power/liquid. It should be rinsed in water of a similar temperature with NO fabric softener and gently squeezed dry. Laying the knitted item flat on a large towel, then gently rolling it up, can take out a lot of extra water. Woollen knitted items should be dried flat, out of direct sunlight. Hot water, significant changes in water temperature, rough handling and leaving to stand in water will make pure wool fabric felt. Only machine washing if the yarn states it is machine washable. If in doubt test a sample of knitting first. |
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Returns You can return any unused goods for exchange or refund up to 2 weeks from the delivery date. They must be in the condition we supplied them, e.g. the yarn must have ball bands and knitting needles should be in original packaging. |
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Minimum Order There is no minimum order value but the postal rates (see below) work out better value for money on larger orders. |
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Postage and packing All UK orders of over £30 of goods are postage free. Orders under £30 and overseas orders are charged postage and packaging according to the weight of the goods ordered. In general, UK orders will be sent by Royal Mail 1st class post with orders over £60 being recorded delivery. Overseas orders will be sent by airmail with orders over £60 being a recorded signed for service. In all cases you will be shown the exact cost of the delivery charge BEFORE you are asked to pay. |
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VAT (Value Added Tax) All prices on this Web site include UK VAT at 20%. Customers within the European Union all pay UK VAT. If you live outside the European Union, you do not pay VAT and the VAT will be deducted from your order during the checkout procedure when you select your country of location. Note that to be eligible for VAT deduction we must send the parcel directly to an address outside the European Union. |
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Delivery Times We do our best to process and dispatch all orders within 1 working day. During busy periods this time may increase slightly and we will endeavour to dispatch orders as soon as possible. If you have not received your UK order (or an email offering an alternative delivery schedule) within 5 working days of placing it at our website, please contact us. International orders usually take longer to arrive. For orders outside the U.K. please allow up to 28 days for delivery. |
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Any Problems We aim to provide complete satisfaction with our products and our service. If for any reason you are not entirely satisfied with any aspect of our service or goods you have purchased from us then please contact: |
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